Cancellation, refund questions and changes to a renewal should be handled against the correct service and its applicable terms.

What to do

  1. Sign in, open the service and use Request Cancellation if it is available. Otherwise open an authenticated billing ticket.
  2. Identify the service and requested end date. Confirm the effect on any connected addons, domain registration or external subscriptions.
  3. Download a current backup and export email or application data before service access ends.
  4. Wait for confirmation and review future invoices. Ask about any disputed charge or refund request individually under the applicable terms.

Good to know

Deleting files, removing a card or stopping use of a website does not submit a cancellation request. No universal refund promise is made in this article.

Related help

Reviewed October 18, 2026. Need help? Contact JIJ support.

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