An authenticated ticket helps JIJ identify the account and service involved without asking you to post private details publicly.
What to do
- Sign in to the portal and choose Open Ticket or Talk to your JIJ team.
- Select the affected service where offered and use a subject that describes the problem.
- Include the exact URL, error message, approximate time with time zone, recent changes and the steps needed to reproduce it.
- Attach a relevant screenshot with passwords, tokens, card details and unrelated personal information removed. Reply in the same ticket with new details.
Good to know
Use one ticket per issue where practical. Support availability and response commitments depend on your accepted service terms; no instant-response guarantee is made here.
Related help
Reviewed October 18, 2026. Need help? Contact JIJ support.
