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Start here: your JIJ account, hosting and website

Your client portal brings together invoices, hosting services and support. The portal login,...
Reset your client-portal password

Use the portal’s password-reset process if you cannot sign in. Changing this password does not...
Find invoices, receipts and your renewal date

The client portal is the place to check an invoice’s actual status and the renewal date of a...
Monthly and annual billing: what renews and when

The checkout summary lists the amount due today and the recurring amounts for the selected...
A payment failed or an invoice still shows unpaid

A declined payment can come from the card issuer, an authentication requirement or incorrect...
Manage payment methods securely

Manage saved payment methods through your authenticated client portal, using the payment controls...
Request cancellation or ask about a billing adjustment

Cancellation, refund questions and changes to a renewal should be handled against the correct...
Check disk usage and avoid a full hosting account

Website files, databases, mailboxes and locally stored backups all contribute to hosting usage. A...
Add another website to an eligible hosting account

A second website needs an available domain slot, a separate document root and enough account...

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