Unexpected redirects, unknown administrator accounts or mail you did not send deserve prompt investigation.
What to do
- Open an authenticated support ticket with the affected domain, symptoms, first observed time and recent changes.
- Preserve relevant logs and suspicious messages; avoid deleting evidence or restoring an old copy before the recovery plan is agreed.
- From a trusted device, secure the affected account and any reused credentials. Review authorized users and active integrations.
- Ask JIJ to assess containment, cleanup, patching and recovery needs. Test the site and forms after remediation.
Good to know
Malware protection is not a guarantee of immunity or a substitute for updates and backups. Cleanup scope and any paid remediation should be confirmed before work.
Related help
Reviewed October 18, 2026. Need help? Contact JIJ support.
