Cancellation, refund questions and changes to a renewal should be handled against the correct service and its applicable terms.
What to do
- Sign in, open the service and use Request Cancellation if it is available. Otherwise open an authenticated billing ticket.
- Identify the service and requested end date. Confirm the effect on any connected addons, domain registration or external subscriptions.
- Download a current backup and export email or application data before service access ends.
- Wait for confirmation and review future invoices. Ask about any disputed charge or refund request individually under the applicable terms.
Good to know
Deleting files, removing a card or stopping use of a website does not submit a cancellation request. No universal refund promise is made in this article.
Related help
Reviewed October 18, 2026. Need help? Contact JIJ support.
