Each DNS record has a purpose. Edit records at the provider hosting your authoritative DNS; a cPanel change will not affect a zone managed elsewhere.
What to do
- A maps a hostname to an IPv4 address; AAAA does the same for IPv6. Use only destinations actually configured for your service.
- CNAME aliases a hostname to another hostname. Follow your DNS provider’s rules for the root domain.
- MX routes incoming email; its priority affects which mail servers are preferred.
- TXT carries verification and email-authentication data such as SPF and DMARC. Preserve existing values when connecting a new service.
- In cPanel, use Zone Editor when cPanel hosts the authoritative zone. Save the original record before editing.
Good to know
Send the hostname, record type and intended service to JIJ if you need help; do not include API tokens or private keys.
Related help
Technical reference: Official documentation. Available controls may vary by service and version.
Reviewed October 18, 2026. Need help? Contact JIJ support.
