Clear edit requests make better use of your care allowance or a separately approved block of work.
What to do
- Open an authenticated ticket and identify the website and exact page URL.
- Provide the replacement wording or assets and describe the intended result.
- Mention any required deadline and whether the work should use a care allowance or be quoted separately.
- Wait for scope confirmation for new features, extensive changes or work beyond the included time.
Good to know
Urgent work requires availability and acceptance. A request does not by itself authorize unlimited billable time.
Related help
- Compare Essential, Support and Growth website care
- Request an extra feature or a change to an active project
Reviewed October 18, 2026. Need help? Contact JIJ support.
